Privacy Policy

Policy on Sharing of Patient Information

RE: Federal Privacy Act (1988), The National Privacy Principles the Information Privacy Act 2009

Pharmacy Mission:

Our mission is to provide the highest standard of patient care incorporating a holistic approach to diagnosis and management of illness, efficient dispensing and provision of services. This pharmacy is committed to promoting high quality, patient-centred care with all co-located health services working together in providing fully integrated care for the patient. We do not discriminate in the provision of excellent care and strive to provide the best care possible to our clientele.

What is Patient Information?

For each patient we have an individual patient health record; paper, electronic, or a combination of both – containing all clinical, booking and dispensing information held by our pharmacy relating to that patient. Patient information is anything that includes medical details, family information, name, address, employment and other demographic data, past medical and social history, current health issues and future medical care, Medicare number, accounts details, phone numbers and email addresses and any information, medical or personal, about a person’s health, disability or health status.

How do we collect patient information?

We collect your information when you provide us with a paper prescription, Electronic prescription or e-prescription. Furthermore, when we update your details over the phone, in person via conversation or sign language, when you book an appointment online through Minfos and HealthEngine or on our franchisee or franchisor website, or when a doctor updates your individual patient file during a consultation and provides that information to us electronically through the course of dispensing your medications or viewing your patient record. We also have a privacy agreement for patient information sharing between us and the Health Hub Doctors Morayfield.

In other instances, this information may be collected from a third-party source. This may include relatives, or other health service providers. This will only be conducted if the patient has provided consent to the medical practice or pharmacy to collect their information from a third-party source; or, where it is not reasonable or practical to collect the information directly from the patient. This may include where the patient’s health is potentially at risk and their personal information is needed to provide them with emergency medical treatment.

How do we share your information with the other service providers in the Health Hub Morayfield?

TerryWhite Chemmart Morayfield operates as an integrated collaborative network of service providers, all dedicated to providing the best patient-centred care. By sharing information across service providers, this allows for a seamless patient experience where we can ensure each individual and family receives access to affordable person-centred healthcare and support services in a timely and convenient manner.

On the new patient forms at the Health Hub Doctors Morayfield there is an area for patients to provide consent for them to pass on their personal contact information to the other service and healthcare providers in the Health Hub Morayfield, for the sole purpose of them contacting the patient in relation to specific services they believe patients may wish to be informed of. This information is not extended any further than the service providers within the Health Hub Morayfield and you are free to opt out at any time by advising us of your wish to do so.

Accessing your information, complaints and obtaining further information:

If an individual wishes to:

  • Complain to us about a breach of privacy; or
  • Access his or her own information held by us; or
  • Correct any information held by us concerning his or her own information; or
  • Find out more about how we deal with personal information, that individual can contact:


TerryWhite Chemmart Morayfield

Ground Floor Suite A4a

19-31 Dickson Road

Morayfield, QLD 4506